Customer Experience Advocates need to manage customer inquiries and complaints. Frontline support tasks will be asked to process orders and modifications, and escalate complaints across several communication channels.
A Customer Experience Advocate supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
High school diploma or equivalent
All Levels of relevant experience from a related industry of the account we are hiring for or at least a Subject Matter Expert
Proficient in relevant computer applications
Knowledge of customer service practices and principles
Excellent data entry and typing skills
Superior listening, verbal, and written communication skills
Ability to handle any stressful situation appropriately