Skills:
Categories:
A Frontline Support Representative needs to manage customer queries and complaints. Frontline support tasks will be asked to process orders, modifications, and escalate complaints across a number of communication channels.
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
College level at least a minimum of 72 units from any degree
At least 1 year or above experience as a full-time process in the BPO industry
Product Knowledge and Industry Experience
Must have experience with Backoffice and Customer Support
Excellent computer skills in a Microsoft Windows environment
Strong Oral and Written Communication Skills
Can articulate self well with peers, subordinates, superiors, and clients
Can multitask and work in a fast-paced environment
Proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively